Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Questions Before You Choose Equipment?
Practical answers about selection, configuration, technical information and support.
Equipment Selection
What information is needed for an equipment enquiry?
Start with the application, airflow, thermal duty, required air conditions, available utilities and installation space. Share drawings or a technical specification when available.
Can I enquire before all technical requirements are complete?
Yes. Describe the project and the information currently available. The selection discussion can identify the remaining inputs needed to confirm equipment.
How do HRV, ERV and single-flow ventilation differ?
HRV transfers sensible heat. A suitable ERV recovery medium can transfer heat and moisture. A single-flow fresh air unit supplies filtered outdoor air and has no recovery core.
Customization & Technical Information
Do you support OEM / ODM and non-standard configurations?
OEM / ODM and project-specific configuration can be discussed. Share the requested scope, functional requirements, drawings and interfaces for technical review.
Are all listed options included in every unit?
No. Options depend on the selected model and agreed configuration. Confirm the required functions and components during equipment selection.
How can I obtain performance data and dimensions?
Request the technical information for the selected model and operating conditions. Cabinet dimensions and performance depend on the configuration.
Can a certification be assumed to apply to every product?
No. Request the documentation applicable to the specific equipment model and intended use, especially where a project specifies special requirements.
Installation & Service
What should be checked before installation?
Discuss the selected equipment drawings, access, mounting arrangement, duct or pipe interfaces, drainage, power and controls with the project team.
What information helps with a service enquiry?
Provide the equipment name and model, identification details, operating conditions and observed symptoms. Relevant photographs and maintenance information can help the discussion.
How do I confirm price, lead time and warranty terms?
Contact our team with the equipment scope and project requirements. Commercial and service terms are confirmed for the specific quotation.